General Terms & Conditions

By placing an order with True Outdoors, you agree to the Terms and Conditions below.

Orders shipped with customer provided addresses that are incorrect, invalid, or missing information required by Canada Post to deliver successfully (such as an apartment or PO Box number), as well as parcels that were delivered to the post office for pickup and were not claimed, which are later returned to sender due to the aforementioned reasons, will have the full cost of shipping deducted from their refund.

Parcels that are lost in transit, delivered to the wrong address in error, stolen, or damaged by Canada Post, will not receive a refund unless the customer cooperates with Canada Post to complete a claim. This will require the customer to confirm details over the phone or email with Canada Post and in some cases, provide photos of the damaged product and/or parcel packaging. (Orders shipped with Doorstep Delivery do not qualify for insurance.)

True Outdoors will not ship orders to freight forwarding companies or logistics service providers. Orders placed with shipping addresses that are the property of freight forwarding companies or logistics service providers will be cancelled and have the full cost of their selected payment’s processing fees deducted from their order’s refund.

Sale products, which display their price in the colour red, are final sale and cannot be returned or exchanged unless the item is defective or does not match its description on our website.

These Terms and Conditions are subject to change.